Customer care


Purchasing on Shop Polo Club St. Martin is very simple.

You can navigate to the site's homepage or catalog and click on the image of the chosen product to view the relevant product sheet.

Product details :
Inside the product sheet you can view the details of the selected item and see the product images enlarged using the zoom. The product sheet lists information on model, description and price. Where necessary, you will need to indicate your size before purchasing (only the sizes available at that time are displayed).

On the cart page you can view the selected products, their quantity and total cost.
By clicking on "Proceed with order" you can continue the purchase process.

To complete the order you will need to fill in the Checkout page, following the steps indicated: within the same page, you can view the checkout progress.
All the data of your order are summarized at the end of the procedure and once the purchase process has been confirmed, it will no longer be possible to make changes.
Once the purchase has been completed, you will receive a confirmation email with the summary and code of the order placed.


To contact us, follow the instructions on the Contact page.


Orders placed on Shop Polo Club St. Martin are shipped to Italian territory via BRT, SDA, TNT or equivalent courier, to Russian territory via SDA/EMS and to other countries via DHL, DPD, SDA or equivalent. At the time of shipment, the tracking number is communicated to follow the path of the package.

Orders are processed in 1-3 working days after checking the actual availability of the product and checking the payment. In case of errors, the amount charged may be refunded.
Shipments are delivered in 1-3 working days in Italy and in 2-5 days in other European Community countries, depending on the delivery area and the time in which the order was placed or payment was received.

The goods will arrive directly at the shipping address indicated during the order phase without having to pay anything in addition to the amount paid at the time of the order, unless cash on delivery has been selected as the payment method.

The order can be collected at our stores. By consulting the store locator during check out, you can choose the closest store where you can collect the package.
ATTENTION: no shipments are made to post office boxes.


Payment can be made by credit card or PayPal.

Credit cards
We accept major credit cards, including Visa and MasterCard. For payments with American Express card you must use PayPal.
The transaction is secure and is hosted by Banca Sella servers: we do not intercept or store customer credit card data.

You can pay through PayPal using your PayPal account.
The transaction is secure and is hosted by PayPal servers: we do not intercept or store customer data.


We guarantee all our customers maximum peace of mind in the purchasing process on the site.
For this reason, if you are not satisfied with the product received, you can exercise the right of return.

It is possible to request the return of a product purchased only in the following cases (pursuant to Legislative Decree 206/2005):

- the request must be made within 14 days from the order date.

To start the return procedure you need to create a request from your personal account page . You will receive an email in which you will be given the necessary information for the procedure. The transport costs for returning the product will be paid by us only upon the first request.

The refund or any size change will be issued directly by our offices.

Acceptance of returned goods occurs only in the following cases (pursuant to Legislative Decree 206/2005):

- the product must be intact and unused;
- the tag accompanying the product and/or the seal must not have been removed;
- the return of the product purchased online must be carried out exclusively by following this procedure.

Following verification of the existence of the aforementioned conditions, we will refund you the amount paid. In the absence of the aforementioned conditions, the product will be returned to the sender.

Note: Returns of items purchased online will not be accepted without the above procedure having been previously followed and the above requirements complied with.


All prices shown include VAT, where applicable.


When ordering on Shop Polo Club St. Martin, safety is guaranteed. In the purchase process, each page intended to manage the credit card transaction is protected through the latest version of the SSL (Secure Socket Layer) protocol . This means that all financial information - credit card number, expiration date, etc. - they are previously encrypted using a particularly solid and powerful algorithm and, only subsequently, are they forwarded on the Internet.
When you enter your credit card information, your financial information is sent directly to the bank's secure site. Neither we nor anyone else will NEVER be able to have access to your credit card details, thus guaranteeing maximum security .


The purchase can only be made by the cardholder, whose name and address must match the name and address of the orderer. We reserve the right, at our sole discretion, to request additional guarantees from the buyer or to refuse the order.
We will send a regular paper invoice or sales note together with the shipment of the products.

Cookies are pieces of data that are stored by the browser on the computer's hard drive. Cookies are used by us for statistical purposes and to recognize you when you visit the site, show you the cart with purchases not yet completed and much more. Our cookies do not contain personal data or anything else that could allow hackers to gain access to information about you. If you decide to set your browser so that it does not accept the use of cookies, you will still be able to browse and make purchases on our site. The only disadvantage could be that it has limits in some operations.

In relation to Legislative Decree 196/03, we inform you that your personal data collected by us will be used by AGB Company SpA for the sole purpose of:

- Sending information, advertising and promotional material
- Invoicing in case of purchase

Your data will be processed only to achieve the aforementioned purposes.
You will be able (art.7 Legislative Decree 196/03), at any time, to access your data, request its updating, cancellation, rectification, blocking or oppose its processing.
For any request in this regard you can contact the Data Controller: (1and1) - email .

In relation to the previous information note, by registering on the site the customer declares to have received, pursuant to and for the purposes of article 13 of Legislative Decree 196/03, suitable and complete information regarding the rules concerning the protection of personal data and , consequently, freely expresses (art.23 Legislative Decree 196/03) his consent to the processing of his personal data by AGB Company SpA, in the terms and for the purposes indicated above.

Why register on our site

Registering on our site is absolutely free.

By registering you can:

- place orders faster
- view the status and history of orders
- change your billing and shipping information